1. Cancellation and no-show
You can cancel free of charge up to 48 hours before pick-up via [email protected] or +387 63 521 833. For later cancellation or no-show, 50% of the total rental price is charged.
2. Included in the price
Unlimited mileage, CDW insurance, theft waiver (THW), third-party liability insurance (TPL), first additional driver, airport fee and VAT.
3. Driver age
The minimum driver age is 21 and the maximum is 75. Drivers aged 21–24 and 72–75 pay a fee of €10 per day, up to €100 per rental.
4. Driving licence and documents
The main and any additional drivers must have held a valid driving licence for at least 2 years. At pick-up you must present your driving licence, ID card or passport, a credit or debit card and the voucher.
A national licence is accepted if it is in Latin script and shown in original. If it is not in Latin script, an international driving permit is also required together with the original national licence. We may request additional identification.
Additional drivers must be present in person with the main driver to sign the agreement. If the main driver does not have the required documents but an additional driver does, the additional driver becomes the main driver and the applicable fees apply.
5. Insurance
CDW is included and limits your liability for damage to the excess amount, which depends on the car group. THW is included and limits your liability for theft of the vehicle to the excess amount. TPL covers damage and injury caused to third parties. An administration fee of €35 applies to every damage or theft.
CDW+ can be added at the desk and halves the excess and the deposit. SCDW can be added at the desk and reduces the excess to €0, with a deposit of €100.
A police report is mandatory for every accident, otherwise the insurance is void. In case of theft, the police report and the original car key are mandatory, otherwise you are liable for the full value of the vehicle.
6. What the insurance does not cover
CDW and CDW+ do not cover: underside of the vehicle, interior, tyre punctures, wheels, windscreen, wrong fuel, lights, mechanical damage, mirrors, keys and antenna.
SCDW does not cover: underside of the vehicle, interior, wrong fuel, mechanical damage, mirrors, keys and antenna.
The insurance is void if damage is caused by driving under the influence of alcohol or drugs, an unauthorised or unlicensed driver, racing, towing or pushing, intentional damage, negligence, unauthorised border crossing or off-road driving. Attempted theft, lost keys, theft of personal belongings from the vehicle, acts of God and terrorist attacks are not covered.
7. Deposit
The deposit is held only on a Visa or MasterCard, credit or debit, in the main driver's name and presented in original. It is released within up to 30 working days, depending on your bank. With debit cards the release may take longer. We are not responsible for delays caused by the bank.
Not accepted: American Express, Diners, prepaid cards, nameless or numberless cards, neobank and online bank cards, or cash for the deposit.
8. Payment
The rental is paid at pick-up in cash or by Visa or MasterCard (physical or contactless). VAT is included in the rental price and all extras.
Card payment fee: a 3% fee is added to any amount paid by card (rental, extras, damages and other charges) to cover the bank's processing cost. Cash payments carry no fee. The deposit hold is not charged.
9. Fuel
The vehicle must be returned with the same fuel level. Missing fuel is charged at €4 per litre plus a refuelling fee of €20 (up to €150).
10. Cross-border travel and restrictions
Cross-border travel is allowed only to EU countries, Serbia, Montenegro and Albania, if requested at the desk, for a fee of €100. Ferry travel costs €55 on request. Driving on unpaved roads and off-road is prohibited. In that case the insurance is void and you are liable for all damage.
11. Roadside assistance and replacement
Roadside assistance is available 24/7 and free of charge for mechanical faults. If the call-out is due to the driver's fault, e.g. lost keys or running out of fuel, a call-out fee applies. If the vehicle is stranded off the official road network, towing is also charged.
A replacement vehicle is provided within 48 hours, subject to availability, at the branch where the vehicle was picked up. If the breakdown was caused by the driver, we are not obliged to replace the vehicle.
12. Delays and opening hours
Pick-up: a delay of up to 60 minutes is allowed. After that, the booking is treated as a no-show and may be cancelled without notice. If you still arrive later, a late fee of €20 applies (€40 from June to August).
Return: a delay of up to 60 minutes is allowed. After that, an additional day is charged.
Out of hours pick-up or return is possible for €40 per service. The first change of an out-of-hours time is free.
13. Additional charges
- Smoking in the vehicle: €20–100
- Very dirty vehicle: €30–150
- Administration fee (damage, fines): €35
- Traffic and parking fines are charged plus a €35 administration fee
- Tolls are paid by the driver
These charges may be taken from the same card after the vehicle is returned.
14. Extras (on request)
- Additional driver: €10/day, max €100
- GPS: €5/day, max €50
- Baby seat 0–9 kg: €10/day, max €100
- Child seat 9–18 kg and 18–36 kg: €7/day, max €70
- Booster: €5/day, max €50
- WiFi and roof rack: €10/day, max €100
15. Delivery
Delivery and collection at an address are available on request, at least 48 hours in advance via [email protected]. A per-kilometre charge may apply.
16. Changes and flight delays
If you are delayed, call +387 63 521 833 (24/7). If you gave us your flight number and mobile, we track your flight and will contact you. No refund is given for early return, shortening the rental or downgrading the car group.
17. Our branches
Mostar Airport (OMO) – rent a car area outside the arrivals hall. 07:00–23:30. Tel. +387 63 521 833.
Mostar city centre – Trg Ivana Krndelja bb, bus station, platform 10, next to Globtour. 08:00–22:00. Tel. +387 63 521 833.
Sarajevo Airport (SJJ) – Meet & Greet in the arrivals hall. 07:30–21:30. Tel. +387 63 521 625.
18. Final provisions
The rental agreement signed at pick-up applies to the rental. The court in Mostar is competent for disputes and the laws of Bosnia and Herzegovina apply. Terms and prices may change without notice. Your booking is subject to the terms valid on the booking date.